Terms and Conditions

Welcome to Kiav! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before making a purchase or using any services on our platform. If you have any questions, please contact our customer service team.

1. Eligibility for Membership Kiav is a lifestyle brand designed exclusively for teens. To become a member or make a purchase, you must be: - At least 13 years old (with parental consent if under 18) - Located within eligible regions as listed on our website If you are under 18, you may use our platform with the involvement of a parent or guardian. Kiav reserves the right to refuse membership or terminate accounts at its sole discretion.

2. User Account By creating an account with Kiav, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details, and you are solely responsible for any activities under your account. Notify us immediately if you suspect unauthorized access or usage of your account.

3. Orders and Payment Kiav accepts major credit and debit cards, as well as digital payment options available at checkout. All transactions are encrypted for your security, and we do not store your payment information. Orders are subject to availability and Kiav reserves the right to cancel any order due to unforeseen circumstances.

4. Shipping and Delivery Our delivery timeframes are estimates and may vary due to external factors. We are not responsible for delays caused by events beyond our control. Please review our shipping policies on our website for more details.

5. Returns and Exchanges We hope you love our products, but if not, we accept returns or exchanges within 30 days of purchase in line with our return policy. Products must be unused and in original condition with all tags intact. Refunds may take up to 7-10 business days to process. Certain items may not be eligible for return for hygiene reasons, which will be indicated at the time of purchase.

6. Intellectual Property All content, including images, text, and logos, on Kiav’s website is the property of Kiav and protected by copyright, trademark, and other laws. Unauthorized use of our content is prohibited.

7. Limitation of Liability Kiav is not liable for any direct or indirect damages arising from the use of our products or website. By using our services, you agree that our liability is limited to the extent allowed by law.

8. Changes to Terms and Conditions We reserve the right to update or change these Terms and Conditions at any time. Any updates will be posted on this page, so please check back periodically.